Sept 19, 2007 PDM - Get the Competitive Edge...

Success requires more than job knowledge and certifications. A key success ingredient is your ability to communicate effectively with all levels of your organization as well as customers and suppliers. This ability is often what separates those who reach the top from those who do an OK job.

Program Overview

Learn how to make a great first impression, utilize effective listening skills, techniques to establish an immediate positive relationship, and how to deal with people who are, pushy and obnoxious, timid and indecisive, overly friendly, culturally different and people with disabilities.

Take advantage of this unique opportunity to improve on these skills and gain the competitive edge.

About Our Speaker

Michael Berman is a veteran of over thirty years in Human Resources/Labor Relations including serving as a field examiner with the National Labor Relations Board and in management positions with the City of Los Angeles, Cedars-Sinai Medical Center in Los Angeles and Monterey County (California). He has also represented labor unions in both the public and private sector. Michael has been an independent arbitrator and mediator and has taught Organizational Behavior and Organizational Change at Royal Roads University, Victoria, BC.

Currently, Michael is self-employed as a speaker and trainer in the areas of communications, employee performance and customer service.

Michael has a Masters of Arts degree in Management from the University of Redlands, Redlands, California.

Event Details

This event is sponsored by APICS-Puget Sound (APICS-NW). Click Here to return to the registration page.