April 11, 2007 PDM

Best Practices from Baldrige
The Power of Systems Improvement

Q: "What is the fastest and easiest way to change human behavior?"

A: "Change the System!"

Program Overview:

Kevin McManus will discuss the Malcom Baldrige Quality award including criteria and steps that an organization must achieve to qualify. This presentation will focus on a "systems approach" to achieving a higher level of business performance.

Speaker Bio:

Kevin McManus, otherwise known as "The Systems Guy", can't get systems out of his mind. In fact, he loves them so much that he formed a company. His undergraduate (industrial engineering) and graduate (business) degrees are coupled with 24 years of experience in various business settings to fuel his efforts in organizational change and continuous systems improvement. He worked for eighteen years in manufacturing, with five different companies, and for five years in the service world. He also served a brief stint as Executive Director for the Association for Quality and Participation (AQP).

He continually seeks out opportunities to learn, write, and speak on topics related to personal, team, and organizational effectiveness. Kevin is a certified trainer for the Taproot root cause analysis process and spends a lot of time training people across North America in the use of this process, which he considers to be superior to the more basic fishbone diagram, 5 Whys, and fault tree analysis tools.

Kevin has recently published his first book, entitled "You Can't Win Indy in an Edsel - How to Develop a High Performance Workplace." He has also published two workbooks that managers and supervisors can use to prepare for the high performance workplace, entitled “Avoiding Extinction -- How to Provide Value in a Changing Workplace” and "The Fundamentals of Lean Tools and Concepts." He is also the author of the “Developing Skills for Judging Team Effectiveness” trainer's sourcebook and the “Make Your Team an In-House Champion” workbook, which are available through ASQ.

Kevin currently serves as the VP of Continuing Education for the Institute of Industrial Engineers. Kevin has served as an Examiner (1998), Senior Examiner (1999, 2000, 2001, 2002, 2003), and Alumni Examiner (2005) for the Malcolm Baldrige National Quality Award. As a member of the Association for Quality and Participation, he served as a chapter president, a regional director, and national Treasurer, Vice President, and President of the Association. He is also a member of Toastmasters (ATM-S), IIE, ASQ, ASTD, and the World Future Society.

Event Details:

Event Sponsors:

Institute of Industrial Engineers - Puget Sound

For additional information, please contact Soufiane Hjiyej

APICS - Puget Sound

For additional information, please contact Levi Rundell

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